1. Cancellation Policy:

  • Orders can be cancelled by customers within 24 hours of placing the order. To cancel an order, please contact our customer support team at contact@avbooksstore.com. with your order number and relevant details.
  • Once an order has been processed or shipped, it cannot be cancelled. Please review your order carefully before confirming the purchase.

2. Return Policy:

  • We want you to be completely satisfied with your purchase from AV Books Store. If you are not satisfied with your order, you may be eligible for a return. Please refer to our separate “Return Policy” for detailed information on the return process, eligibility criteria, and any associated timelines.

3. Refund Policy:

  • Refunds will be processed in accordance with our “Return Policy.” Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 7 business days.
  • In case of refunds for cancelled orders, the refund amount will be credited back to the payment method used during the original transaction.
  • Refunds may take some time to reflect in your account, depending on your payment provider.

4. Non-Refundable Items:

  • Certain items are non-refundable. These include, but are not limited to, digital downloads and personalized/customized items.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at contact@avbooksstore.com. with clear pictures & Videos of the damaged or defective product. We will arrange for a replacement or issue a refund as per our discretion.

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6. Changes to the Policy:

  • AV Books Store reserves the right to update or modify the Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to the Website.

7. Contact Information:

  • If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer support team at contact@avbooksstore.com.

By making a purchase on AV Books Store, you agree to abide by the terms outlined in this Cancellation and Refund Policy.